Privacy Policy

1. Information We Collect

We collect the following types of information.

Personal Information

• Name
• Email address
• Phone number
• Mailing or physical address
• Payment information when you make a purchase or request services
• Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar tracking technologies

Customer Communication Information

• Records of inquiries and customer support requests
• Appointment details and scheduling preferences
• Service history and customer feedback

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process transactions and payments.
• Respond to inquiries and customer support requests.
• Send appointment confirmations and reminders.
• Send SMS and email communications that you have consented to receive.
• Improve website functionality and user experience.
• Maintain records of communication preferences and consent.
• Protect against fraud and maintain security.
• Comply with applicable legal obligations.

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, scheduling updates, and important notifications.

Opt-In & Consent

• You will only receive text messages after providing your explicit consent.
• We maintain timestamped records of all SMS opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

Opt-Out Instructions

• Reply STOP to any message to unsubscribe from SMS communications.
• You will receive one final confirmation message.
• No additional SMS messages will be sent unless you opt in again.
• All opt-out requests are processed promptly.

Message Frequency

• Message frequency varies based on your interactions with Shobhana Beauty studio.
• Messages relate only to the services you request or communications you have agreed to receive.
• Promotional messages are sent only with your express consent.

Help & Support

Reply HELP for assistance or contact us directly.

Email: [email protected]
Phone: +1 (925) 236-2680

Carrier Information

• Message and data rates may apply.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with subcontractors providing support services, such as customer support platforms and SMS delivery providers.

All other use case categories exclude text messaging originator opt-in data and consent. This information will never be shared with third parties.

We implement strict security measures to protect SMS consent records and messaging data.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only under the following circumstances.

Service Providers

We work with trusted service providers that assist with:

• Payment processing
• Appointment scheduling
• Website hosting
• Customer support
• Email delivery
• SMS delivery services

These providers are contractually required to protect your information and may use it only to provide services on our behalf.

Legal Compliance

We may disclose information when required by law or legal process, or when necessary to protect our legal rights, customers, employees, or business.

Business Transfers

If Shobhana Beauty studio undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will remain bound by this Privacy Policy.

Text messaging originator opt-in data and consent are never shared with third parties except SMS aggregators and messaging providers solely for the purpose of delivering text messages you have requested.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards, including:

• Encryption of sensitive information during transmission and storage.
• Secure authentication and access controls.
• Routine security assessments.
• Employee privacy and security training.
• Incident response and breach notification procedures where required by law.
• Secure backup and disaster recovery processes.

Although we use commercially reasonable safeguards, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic.
• Improve website performance.
• Remember user preferences.
• Measure the effectiveness of our marketing efforts.
• Enhance your browsing experience.

You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights & Choices

You may:

• Access your personal information.
• Request correction or deletion of your information where permitted by law.
• Opt out of marketing emails using the unsubscribe link.
• Opt out of SMS communications by replying STOP.
• Request information regarding how your data is processed.
• Withdraw your communication consent at any time.
• File a complaint with the appropriate regulatory authority if applicable.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

This Privacy Policy applies only to information collected directly by Shobhana Beauty studio.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be posted on our website with the updated Effective Date.

For significant changes, we may notify users through email or by posting a prominent notice on our website.

10. Contact Us

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Shobhana Beauty studio
Phone: +1 (925) 236-2680
Email: [email protected]

By using our website and services, you acknowledge and agree to this Privacy Policy.